Shipping Information

 

 

All shipments within the domestic US are shipped via USPS Priority Mail or UPS. To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment in addition to the time indicated by your preferred shipping method (i.e. UPS Ground, UPS 2nd Day Air). Orders are processed and delivered Monday through Friday, excluding holidays. In general orders placed by noon EST will be processed within one business day. Orders placed after noon EST will be processed within two business days. Please note that during a launch of a sale orders may take up to one additional business day for processing due to high order volume. Vivienne Hu LLC cannot be responsible for unanticipated delays.

 

USPS Priority Mail shipping Flat Rate Fees within Domestic U.S

  • Priority Mail 1-Day Medium Flat Rate Box   size 11" x 8-1/2" x 5-1/2"  $12.35
  • Priority Mail 1-Day Large Flat Rate Box      size 12" x 12" x 5 1/2"      $16.85

 

UPS shipping charge depends on the distance to your delivery address from New York City.  we provides the following options,

  • UPS Ground  
  • UPS 2 Day Air

The shipping fee will be calculated upon check-out based on the destination of your order.

 

For Pre-orders, please allow 1~2 weeks plus shipping time for your order to arrive.

 

A confirmation email will be sent to you once your purchase has been shipped, which will include the tracking number of your shipment. If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation/packaging and contact us immediately by sending an email to  customerservice@viviennehu.com or calling 646.368.7694.